English Arts Chorale

Complaints Policy

 

We aim to delight our audience and visiting singers with an exceptional experience, and therefore welcome all types of feedback, both positive and negative. We view complaints as an opportunity to learn and improve for the future, as well as a chance to put things right.

If you have any complaints about the events or activities of the English Arts Chorale (EAC), or suggestions for how we can improve what we do, please use our online contact form.

We will acknowledge your complaint as soon as we can or at the latest within two working days. We aim to respond fully within 10 working days, unless further investigation is required, in which case we will keep you informed of progress.

Our policy
    To have a fair complaints procedure that is clear and easy to use
    To make sure everyone at the EAC knows what to do if a complaint is received and that you get a prompt response
    To make sure that if things are not going well, that all complaints are investigated fairly, consistently and in a timely way
    To make sure that complaints are resolved and that you are satisfied with our response
    To gather information that helps us to improve what we do

Confidentiality
All feedback information, including complaints, will be handled sensitively, telling only those who need to know and following all relevant data protection requirements.

 

The EACA is a registered charity (registration number 1153599) and further information regarding complaints about charities can be found at https://www.gov.uk/government/publications/compaints-about-charities 

 

Approved on 20 October 2023

 

 

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